Billing and Return Policy
In addition, BASE CAMP X will not send you e-mail that you have not agreed to receive. We may periodically send you e-mail announcing news and event information. If you choose to supply your postal address in an online form, you may receive mailings from us as well.
No Sharing of Personal Information: BASE CAMP X assures you that the identity of all who contact us through this Web site will be kept confidential.
Shopping on our site is safe!
When you provide us with any personal information including your name, address, e-mail and credit card number, it is processed over a secure connection on secure servers. We use Secure Socket Layers (SSL) to encrypt all information you provide before sending it to our servers. SSL is the industry standard and the best software available for secure ecommerce transactions.
The VeriSign (PayPal) Secure Site Seal assures you that this web site has been authenticated by PayPal and that confidential transactions with our site are secured by SSL encryption.
Most orders are shipped in accordance with the subscription agreement. All orders are shipped via UPS or Canadian Postal Service or comparable carrier. Processing time of your order can vary from 2 – 4 weeks depending on volume and product availability. These products are made to order. Orders shipped by ground service average 2-10 business days from date of shipping to reach its destination. When calculating actual ship date, please do not count Saturdays, Sundays or Federal Holidays. Due to the nature of our products we will not ship to P.O. Boxes. Please include a complete street address for all orders. If ordering internationally, any taxes, customs, or related fees will be your responsibility at the time of receipt.
We accept Visa, MasterCard, and American Express. All online orders are processed through 128 bit SSL encryption to protect your credit card information during your online transaction. All prices and figures are listed in CDN Dollars.
All orders are nonrefundable due to the made to order manufacturing process. Damaged or defective product may be exchanged for a replacement after inspection by a Base Camp X official. The customer is responsible for return shipping charges and Base Camp X will cover the cost for the shipping of the replacement item.
If you have comments or questions about any of our policies or our website, please contact us. For information about your payment or order, please contact us at firstname.lastname@example.org.